Enterprise-Grade
security
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Subtotal is committed to safeguarding the data that our customers and end users entrust to us. We back that commitment with independently audited controls, enterprise-grade infrastructure, and rigorous operational practices.

SOC 2 Type II Compliant

We partner with independent third parties to undergo annual audits. Our most recent report had no exceptions noted throughout the observation period. The report is available to current and prospective customers upon request.

ISO 27001:2022 Certified

We completed both Stage 1 and Stage 2 certification audits with an independent, accredited auditor. We undergo regular surveillance and recertification audits to maintain our certification. Our attestation is available upon request.

Security Controls

Subtotal maintains a comprehensive set of security controls, continuously monitored through Vanta and validated through independent third-party audits.

Infrastructure Security

Unique production database authentication enforced
Encryption key access restricted
Unique account authentication enforced

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Infrastructure Security

Unique production database authentication enforced‍
The company requires authentication to production datastores to use authorized secure authentication mechanisms, such as unique SSH key.
Encryption key access restricted‍
The company restricts privileged access to encryption keys to authorized users with a business need.
Unique account authentication enforced‍
The company requires authentication to systems and applications to use unique username and password or authorized Secure Socket Shell (SSH) keys.
Production application access restricted
System access restricted to authorized access only
Access control procedures established
The company's access control policy documents the requirements for the following access control functions: (1) adding new users; (2) modifying users; and/or (3) removing an existing user's access.
Production database access restricted
The company restricts privileged access to databases to authorized users with a business need.
Firewall access restricted
The company restricts privileged access to the firewall to authorized users with a business need.
Production OS access restricted
The company restricts privileged access to the operating system to authorized users with a business need.
Production network access restricted
The company restricts privileged access to the production network to authorized users with a business need.
Access revoked upon termination
The company completes termination checklists to ensure that access is revoked for terminated employees within SLAs.
Access revoked upon termination
The company completes termination checklists to ensure that access is revoked for terminated employees within SLAs.
Unique network system authentication enforced
The company requires authentication to the "production network" to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.
Remote access MFA enforced
The company's production systems can only be remotely accessed by authorized employees possessing a valid multi-factor authentication (MFA) method.
Remote access encrypted enforced
The company's production systems can only be remotely accessed by authorized employees via an approved encrypted connection.
Intrusion detection system utilized
The company uses an intrusion detection system to provide continuous monitoring of the company's network and early detection of potential security breaches.
Log management utilized
The company utilizes a log management tool to identify events that may have a potential impact on the company's ability to achieve its security objectives.
Infrastructure performance monitored
An infrastructure monitoring tool is utilized to monitor systems, infrastructure, and performance and generates alerts when specific predefined thresholds are met.
Network segmentation implemented
The company's network is segmented to prevent unauthorized access to customer data.
Network firewalls reviewed
The company reviews its firewall rulesets at least annually. Required changes are tracked to completion.
Network firewalls utilized
The company uses firewalls and configures them to prevent unauthorized access.
Network and system hardening standards maintained
The company's network and system hardening standards are documented, based on industry best practices, and reviewed at least annually.
Service infrastructure maintained
The company has infrastructure supporting the service patched as a part of routine maintenance and as a result of identified vulnerabilities to help ensure that servers supporting the service are hardened against security threats.

Organizational Security

Asset disposal procedures utilized
Production inventory maintained
Portable media encrypted

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Organizational Security

Asset disposal procedures utilized
The company has electronic media containing confidential information purged or destroyed in accordance with best practices, and certificates of destruction are issued for each device destroyed.
Production inventory maintained
The company maintains a formal inventory of production system assets.
Portable media encrypted
The company encrypts portable and removable media devices when used.
Anti-malware technology utilized
The company deploys anti-malware technology to environments commonly susceptible to malicious attacks and configures this to be updated routinely, logged, and installed on all relevant systems.‍
Employee background checks performed
The company performs background checks on new employees.‍
Code of Conduct acknowledged by contractors
The company requires contractor agreements to include a code of conduct or reference to the company code of conduct.
Code of Conduct acknowledged by employees and enforced
The company requires employees to acknowledge a code of conduct at the time of hire. Employees who violate the code of conduct are subject to disciplinary actions in accordance with a disciplinary policy.
Confidentiality Agreement acknowledged by contractors
The company requires contractors to sign a confidentiality agreement at the time of engagement.
Confidentiality Agreement acknowledged by employees
The company requires employees to sign a confidentiality agreement during onboarding.
Performance evaluations conducted
The company managers are required to complete performance evaluations for direct reports at least annually.
Password policy enforced
The company requires passwords for in-scope system components to be configured according to the company's policy.
MDM system utilized
The company has a mobile device management (MDM) system in place to centrally manage mobile devices supporting the service.
Visitor procedures enforced
The company requires visitors to sign-in, wear a visitor badge, and be escorted by an authorized employee when accessing the data center or secure areas.
Security awareness training implemented
The company requires employees to complete security awareness training within thirty days of hire and at least annually thereafter.

Product Security

Data encryption utilized
Control self-assessments conducted
Penetration testing performed

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Product Security

Data encryption utilized
The company's datastores housing sensitive customer data are encrypted at rest.
Control self-assessments conducted
The company performs control self-assessments at least annually to gain assurance that controls are in place and operating effectively. Corrective actions are taken based on relevant findings. If the company has committed to an SLA for a finding, the corrective action is completed within that SLA.
Penetration testing performed
The company's penetration testing is performed at least annually. A remediation plan is developed and changes are implemented to remediate vulnerabilities in accordance with SLAs.
Data transmission encrypted
The company uses secure data transmission protocols to encrypt confidential and sensitive data when transmitted over public networks.‍
Vulnerability and system monitoring procedures established
The company's formal policies outline the requirements for the following functions related to IT / Engineering:‍ (1) vulnerability management; and (2) system monitoring

Internal Security Procedures

Continuity and disaster recovery plans established
Continuity and disaster recovery plans tested
Cybersecurity insurance maintained

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Internal Security Procedures

Continuity and Disaster Recovery plans established
The company has Business Continuity and Disaster Recovery Plans in place that outline communication plans in order to maintain information security continuity in the event of the unavailability of key personnel.
Continuity and Disaster Recovery plans tested
The company has a documented Business Continuity/Disaster Recovery (BC/DR) plan and tests it at least annually
Cybersecurity insurance maintained
The company maintains cybersecurity insurance to mitigate the financial impact of business disruptions.
Configuration management system established
The company has a configuration management procedure in place to ensure that system configurations are deployed consistently throughout the environment.‍
Change management procedures enforced
The company requires changes to software and infrastructure components of the service to be authorized, formally documented, tested, reviewed, and approved prior to being implemented in the production environment.‍
Production deployment access restricted
The company restricts access to migrate changes to production to authorized personnel.
Development lifecycle established
The company has a formal systems development life cycle (SDLC) methodology in place that governs the development, acquisition, implementation, changes (including emergency changes), and maintenance of information systems and related technology requirements.
SOC 2 - System Description
Complete a description of your system for Section III of the audit report
Whistleblower policy established
The company has established a formalized whistleblower policy, and an anonymous communication channel is in place for users to report potential issues or fraud concerns.
Board oversight briefings conducted
The company's board of directors or a relevant subcommittee is briefed by senior management at least annually on the state of the company's cybersecurity and privacy risk. The board provides feedback and direction to management as needed.
Board charter documented
The company's board of directors has a documented charter that outlines its oversight responsibilities for internal control.
Board expertise developed
The company's board members have sufficient expertise to oversee management's ability to design, implement and operate information security controls. The board engages third-party information security experts and consultants as needed.
Board meetings conducted
The company's board of directors meets at least annually and maintains formal meeting minutes. The board includes directors that are independent of the company.
Backup processes established
The company's data backup policy documents requirements for backup and recovery of customer data.
System changes externally communicated
The company notifies customers of critical system changes that may affect their processing.
Management roles and responsibilities defined
The company management has established defined roles and responsibilities to oversee the design and implementation of information security controls.
Organization structure documented
The company maintains an organizational chart that describes the organizational structure and reporting lines.
Roles and responsibilities specified
Roles and responsibilities for the design, development, implementation, operation, maintenance, and monitoring of information security controls are formally assigned in job descriptions and/or the Roles and Responsibilities policy.
Security policies established and reviewed
The company's information security policies and procedures are documented and reviewed at least annually.
Support system available
The company has an external-facing support system in place that allows users to report system information on failures, incidents, concerns, and other complaints to appropriate personnel.
System changes communicated
The company communicates system changes to authorized internal users.
Access reviews conducted
The company conducts access reviews at least quarterly for the in-scope system components to help ensure that access is restricted appropriately. Required changes are tracked to completion.
Access requests required
The company ensures that user access to in-scope system components is based on job role and function or requires a documented access request form and manager approval prior to access being provisioned.
Incident response plan tested
The company tests their incident response plan at least annually.
Incident response policies established
The company has security and privacy incident response policies and procedures that are documented and communicated to authorized users.
Incident management procedures followed
The company's security and privacy incidents are logged, tracked, resolved, and communicated to affected or relevant parties by management according to the company's security incident response policy and procedures.
Physical access processes established
The company has processes in place for granting, changing, and terminating physical access to company data centers based on an authorization from control owners.
Data center access reviewed
The company reviews access to the data centers at least annually.
Company commitments externally communicated
The company's security commitments are communicated to customers in Master Service Agreements (MSA) or Terms of Service (TOS).
External support resources available
The company provides guidelines and technical support resources relating to system operations to customers.
Service description communicated
The company provides a description of its products and services to internal and external users.
Risk assessment objectives specified
The company specifies its objectives to enable the identification and assessment of risk related to the objectives.
Risks assessments performed
The company's risk assessments are performed at least annually. As part of this process, threats and changes (environmental, regulatory, and technological) to service commitments are identified and the risks are formally assessed. The risk assessment includes a consideration of the potential for fraud and how fraud may impact the achievement of objectives.
Risk management program established
The company has a documented risk management program in place that includes guidance on the identification of potential threats, rating the significance of the risks associated with the identified threats, and mitigation strategies for those risks.
Third-party agreements established
The company has written agreements in place with vendors and related third-parties. These agreements include confidentiality and privacy commitments applicable to that entity.
Vendor management program established
The company has a vendor management program in place. Components of this program include: (1) critical third-party vendor inventory; (2) vendor's security and privacy requirements; and (3) review of critical third-party vendors at least annually.
Vulnerabilities scanned and remediated
Host-based vulnerability scans are performed at least quarterly on all external-facing systems. Critical and high vulnerabilities are tracked to remediation.

Data and Privacy

Data retention procedures established
Customer data deleted upon leaving
Data classification policy established

Details

Data and Privacy

Data retention procedures established
The company has formal retention and disposal procedures in place to guide the secure retention and disposal of company and customer data.
Customer data deleted upon leaving
The company purges or removes customer data containing confidential information from the application environment, in accordance with best practices, when customers leave the service.
Data classification policy established
The company has a data classification policy in place to help ensure that confidential data is properly secured and restricted to authorized personnel.

Frequently asked questions

Need our SOC 2 report or ISO 27001 attestation? Request it in our Trust Center or send us an email at [email protected].

For details on how we handle personal data and adhere to U.S. and global privacy regulations, see our Privacy page.

What security certifications do you maintain?

Subtotal is SOC 2 Type II compliant and ISO/IEC 27001:2022 certified. We undergo regular audits to maintain compliance.

How is data encrypted?

All data is encrypted at rest with AES-256 and in transit with HTTPS/TLS 1.2+. Sensitive data is also encrypted at the application level.

How is your infrastructure secured?

We isolate production in a secure VPC, separate production and non-production environments, enforce MFA, and tightly limit direct access.

Do you test for vulnerabilities?

Yes, we conduct regular independent penetration tests and use tools like AWS Inspector and Vanta to proactively address vulnerabilities.

How is security integrated into development?

We embed security reviews, code reviews, and testing throughout our development lifecycle to minimize vulnerabilities.

How do you ensure employee security and compliance?

We perform background checks, require signed policies and NDAs, and provide annual security awareness training.

How do you manage access to systems?

We apply the principle of least privilege, review access quarterly, and revoke it immediately when no longer required.

How do you handle security incidents?

We maintain a formal Incident Response Plan, validate it annually through third-party assessments, and ensure timely response to incidents.

How do you manage third-party risk?

All vendors undergo a security assessment before engagement, with periodic reviews and secure data handling at termination.

What is your disaster recovery process?

We review and test our BC/DR plan annually and conduct post-mortems to identify and address gaps.

How do you process payments?

Stripe processes all payments on our behalf. We never store payment details.

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Security Controls

Infrastructure Security

Infrastructure Security

Organizational Security

Organizational Security

Product Security

Product Security

Internal Security Procedures

Internal Security Procedures

Data and Privacy

Data and Privacy

Frequently asked questions

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